Write to the Tool Shelf Desk

The address

Write to [email protected]. There is no contact form on this site, because a form collects more about a sender than an email does and provides no benefit to either side. Nothing sent to that address is added to a mailing list, since no mailing list exists.

What is most useful to send

• A correction. Name the page, quote the sentence, and say what the actual behaviour is. These are read first and fixed in the text rather than patched quietly.
• A class we have missed. If a genuinely distinct kind of tooling exists that does not collapse into one of the five described here, describe what it produces and when it is relevant.
• A question the class notes do not answer. Recurring questions become sections. The buying checklist grew out of exactly this kind of message.
• A seller answer that surprised you. Not a complaint about a named product, which we will not publish, but the shape of an answer that the checklist should have asked for and did not.

What gets declined by default

Some requests arrive often enough to answer here rather than individually. None of these is a judgement about the sender.

• Requests to be listed, ranked or reviewed. There is no ranking, no directory and no review process to be added to.
• Offers of payment for placement, mention, ordering or wording. Declined without exception, and not negotiable at a higher figure.
• Products sent for testing. The desk does not test tools and does not publish verdicts on named ones.
• Requests for a recommendation. We cannot tell you which seller to use, because that depends on facts about your launch we do not have. The buying checklist is the honest version of that answer.
• Requests to remove a critical description of a class. Declined unless the description is factually wrong, in which case the remedy is a correction and we would like the details.
• Requests for operating guidance on manufactured social signals. Declined, for the reasons set out on the page about that class.

What the desk cannot help with

This is a publication, not a service desk, and there are situations where the honest answer is that we are the wrong people to ask. We cannot recover funds, cannot intervene with a seller, cannot identify who is behind a wallet, and cannot advise on whether a token or a launch is a good idea. Where a message describes an urgent financial problem, the useful next steps are almost always with the platform, the venue or a professional, not with a site that writes class notes.

Replies

Corrections get a reply. Everything else gets one when there is something useful to say, which is not always. Messages are read by the desk rather than by an assistant, and none of them are published, quoted or forwarded anywhere without asking first.